Part 3: Integrations
Verde has many ways to get order information into our WMS. Some clients have a shopping cart to service their B2C/DTC (direct to consumer) e-commerce sales. Verde currently has over 110 different integrations available, which are tied directly to our Warehouse Management System (WMS). Verde works with almost every major web-based shopping cart. For a list of those available, visit the Integrations Page on our website.
How integrations work: The basic way integration works between your shopping cart/EDI system and Verde is by having your SKUs match one another. If you change a SKU on your website and do not inform Verde, your integration will not work. This matching of SKUs is the key to success!
EDI Integrations: We can integrate with most EDI systems for your order processing needs. Additional set-up time is required to do so. Please discuss this with the Onboarding Team well ahead of time.
Drop-Shipping through EDI or API is also possible. Additional charge/order is charged outside of EDI charges in order to keep SLAs and compliance intact with your EDI partner.
Verde also requires setting up a minimum of 24-hour order turn-around SLA to ensure compliance during the peak shipping season.
Shopping Cart Integrations via REST API: Verde handles the basic setup for supported shopping carts, with a few steps that need to be addressed on your end. The Onboarding and IT Teams will help you through this should you have any questions. The simplest and quickest way to get the integration completed is to provide Verde with a new login with administrative access, with the proper methods to provide this varying from Platform to Platform (but will be explained to you by the Verde team). Our integration will push your orders into our system, then send the shipment tracking info back into your shopping cart, close the order, and synchronize your inventory numbers.
For client-maintained integrations, whether client or through a 3rd Party, Verde cannot provide technical assistance beyond providing a standard set-up reference. If the client-maintained integration requires Verde technical assistance, there will be an hourly rate of $150.00 including a minimum charge of 15 minutes per support email. Because of the complexity of API connections and the multitude of connection configurations, please budget at least 5 hours of billable time to make sure you are covered.
Verde does not guarantee or maintain 3rd party API connections outside of Verde’s supported middleware providers. Clients will be responsible for maintaining the connection, including monitoring the connection for interruptions, and troubleshooting why order(s) do not load or other information does not properly sync. Verde's troubleshooting in this process is limited to testing that the information is available through its system and additional assistance will also incur the $150 hourly charge.
Clients are responsible for their own shopping cart set-up to sell products, send orders to Verde and ensure proper UPC and SKU numbers are used. Once the integration is live and order processing is taking place between the Client shopping cart and Verde, Verde is not responsible for error or incorrect orders transmitted into Verde’s WMS and being fulfilled.
Shipping Methods: Within your shopping cart, there are many shipping method choices for your customers to choose from. Depending on your product mix, Verde advises using: UPS Mail Innovations, FedEx Ground Home Delivery, 2-Day, Overnight Standard, USPS First Class, USPS Priority, or Rate Shop.
If you are using the aforementioned methods, please have those listed as shipping options on your cart, so that Verde’s IT team can properly map the correct shipping method. For more options please speak with Verde’s Onboarding Team. During the first two weeks of order processing, there may be a very slight delay in orders uploading into Verde’s WMS as we fine-tune communication between our WMS and your shopping cart.
Live Rates: Within each shopping cart, Verde strongly advises on implementing the ‘live rates’ feature. This will require you to open a USPS and/or FedEx account online (must be a US resident). You will never use the accounts you set up, as they are just used for quoting live shipping rates for your customers. You will also want to ensure you choose “retail” or “list” rates for displaying rates to your customers. Obtaining account information is up to the client for both USPS and FedEx.