Part 1: Getting Started with Verde:

Once your company and Verde have agreed and committed to becoming business partners for your order fulfillment, the fun work begins.  Our goal is to help you every step of the way to ensure all processes, questions, and workflow expectations are addressed and there are no surprises.   The Onboarding Team will take you through this onboarding process.  Please read through this information and know that each point will be addressed with you prior to your first orders leaving Verde’s facility. 

The three most important things to remember:  

  • You (our Client) are in charge of Order Management, meaning that you, the client, are solely in charge of getting your orders into Verde's warehousing software (WMS) either through manual order entry, an order import template, or a direct integration, as well as monitoring backorders and returns/exchanges.  It is assumed that all orders are ready to be processed and shipped if they are entered into Verde’s WMS or submitted via an import template. If order templates are unable to be uploaded due to errors in the SKU or order information, your Client Coordinator or Verde’s IT dept will reach out to notify you and we will await a corrected and updated template for submission.  Order information being 100% correct is the responsibility of the client.  

  • Verde is in charge of Order Processing, meaning that once an order enters Verde's warehouse management system (WMS), Verde is solely responsible for processing the order for picking, packing, and shipping within the requested timeline.  

  • Verde has a client-only portal login for our clients accessible through our company website (www.verdefulfillmentusa.com), which contains a lot of great information like a shipping quote calculator, to help you get estimates for customers at any hour of the day.  For access, please contact your Client Success Coordinator: (clientservices@verdefulfillmentusa.com)

Onboarding Process:  You should have received a “Next Steps” email from Verde’s Business Development Team.  This email outlines the steps to get up and running with Verde.  Here’s a quick overview of what we will cover in the onboarding process:

  1. WMS New Client Checklist:

    • Item Master Template

    • Brand Logo (png or jpg format not to exceed 150MB

  2. WMS New Client Training: Verde’s computer system is all cloud-based, allowing you and your team access anytime, anywhere.  Verde’s onboarding team will set up online training for you and your team.  Login information will be emailed directly to you and whomever else you need set up.

  3. Reports needed: Our system has many standard reports.  If you find a need for additional reports, just let your onboarding team know.

  1. Getting orders into Verde’s WMS: There are three main ways to get orders into Verde’s system for processing:

    • Shopping Cart/ERP/EDI Integration - our system has integrations in place for most major web-based shopping carts which can pull orders from the carts and push backtracking info and synchronize inventory.  

    • Manual Order Entry - Every user of our system (you) receives a login where you can manually enter orders directly into our WMS.  Individual logins are needed for user auditing purposes.

    • Order Import Template - Verde’s onboarding team can email you a template where you enter information into the spreadsheet and email it to your Client Success Coordinator at Verde.  

  2. Order Processing Cutoff Times (Non-Compliance) - 

    1. B2C/DTC orders submitted before 11:00 am ship in 24-48 hours under normal order flow circumstances.  Mondays and Tuesdays can have a huge order flow, so there can occasionally be a 24-hour delay, but we do our very best to get these orders out in 24-48 hours so the customer experience is excellent.  Peak is June-December when orders can extend beyond the 24-48 hour window.  During and after Black Friday sales through Christmas, order processing delays can result due to the sheer volume. 

    2. B2B orders submitted before 11:00 am usually ship in 48-96 hours depending on the size and quantity of items in the order but can vary slightly.  Please be aware of peak order flow timelines.  Peak is June-December when orders can extend beyond this window.  During and after Black Friday sales through Christmas, order processing delays can result due to the sheer volume. Expedited FedEx or USPS shipments will ship by the end of the business day that the order is submitted to the warehouse, as long as it is submitted by the 11:00 am order cut-off.

  3. Getting to know your Client Success Coordinator: Once the onboarding process is near completion, the Onboarding Team will introduce you to your new Client Success Coordinator at Verde.  You will see them being brought in on your email communications and training with your Client Success Coordinator will begin so the transition is seamless. This person will be your main contact for anything and everything you need once the onboarding process has been completed. 

Inventory Insurance: We always recommend getting insurance for all parts of your supply chain. Pay the extra insurance costs from your freight forwarder when importing products into the US. Insure the value of your inventory while it is in our facilities, and if your outbound shipments from Verde exceed $100 in value, ask to have additional amounts of insurance added to your shipments, if you would like. Things can go wrong that are out of Verde’s and your control. Better to be safe and covered.