General Fulfillment Questions:
Q. HOW LONG DOES SET-UP TAKE?
We can get you set up within 1 day.
Q. DO I NEED TO SIGN A LONG TERM CONTRACT?
Absolutely not. We work month-to-month.
Q. ARE THERE ORDER MINIMUMS?
Q. WHAT IS VERDE'S ACCURACY RATE?
99.99064% Industry average is 96%
Q. WHICH SHOPPING CARTS DOES VERDE SUPPORT?
Please check our Integrations Page on our website for the latest.
Q. DOES VERDE INTEGRATE WITH ANY ACCOUNTING PROGRAMS?
Yes, we integrate do Quickbooks. Other systems can be done with a custom integration.
Q. HOW LONG DOES A SHOPPING CART INTEGRATION TAKE?
Approximately 45-minutes to 4 hours depending on the shopping cart.
Q. HOW DO YOU CHARGE YOUR CUSTOMERS FOR SHIPPING?
One of two ways: You set up live rates in your shopping cart, or set up flat rate shipping in your shopping cart. For flat rate, Verde will provide you with rate charts and help you determine the best course of action to ensure the best outcome for you and your customer.
Q. WHAT SHIPPING SERVICE DOES VERDE USE?
FedEx, USPS, UPS and DHL
Q. DOES VERDE HANDLE PRODUCT RETURNS?
Yes. You can have your products returned to Verde, where we will follow your protocol to determine how you want to handle each one.
Q. WE HAVE NEVER USED A FULFILLMENT COMPANY BEFORE, IS THAT A PROBLEM?
Absolutely not. Our goal is to help you create a good relationship from the start, not mend a broken one.
Q. HOW QUICK CAN YOU SHIP OUR ORDERS?
Same day service on most orders, but 24-hour turn-around is a given!
Processing Order Questions:
Q. CAN VERDE SHIP TO OUR CONSUMERS AND RETAIL STORES?
Yes. We ship to both retail stores and direct to consumers everyday.
Q. CAN VERDE SHIP OUR PRODUCTS TO INTERNATIONAL CUSTOMERS?
Yes. We ship to all points around the globe daily.
Q. HOW CAN I SEND ORDERS TO VERDE?
We can integrate with your shopping cart, your accounting program or your order management system. We can also import orders through flat files or customer service can even manually enter the orders for you.
Q. HOW QUICKLY DOES VERDE SHIP MY ORDERS?
Same day service on most orders, but 24-hour turn-around is a given! For faster service, you’ll need to time travel.
Q. IS THERE TRACKING FOR MY ORDERS?
Yes, every order has tracking that can be sent to you and your customer automatically.
Q. HOW EASILY CAN I VIEW MY INVENTORY?
Because our system is cloud-based, you have access anywhere and anytime.
Q. CAN YOU TELL ME WHEN MY INVENTORY IS LOW?
Yes. We can set low inventory alarms to notify you automatically.
Q. DOES VERDE ALLOW FOR CUSTOM PACKING SLIPS FOR MY ORDERS?
Yes, we put your logo on it. It is your order, we customize it to fit your business.
Q. CAN I VISIT VERDE?
Absolutely! We love it when clients and prospective clients come to visit us. Our facility is always clean and we’re proud of our facility in action.
Q. CAN VERDE SHIP MY PRODUCTS FROM OUR FACTORY TO VERDE?
Yes. We do this for most of our clients to help save them on shipping costs of sending their inventory to Verde.
Q. HOW DO WE GET OUR PRODUCT TO VERDE?
Just ask and we will make it happen.